Shipping Policy
Last updated: September 2026
At SLAYELLA, we work with fulfillment partners located in different countries, including the European Union, the United States, and Asia. Your order may therefore be shipped directly from one of our international fulfillment centers.
Order Processing
Orders are normally processed within 1–3 business days.
Once your order has been shipped, you will receive an email containing your tracking information.
Estimated Delivery Times
Delivery times depend on the product, destination, and fulfillment location.
Typical estimated delivery times are:
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European Union: 3–10 business days
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United States: 5–12 business days
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China/Asia: 7–20 business days
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Other international destinations: 7–25 business days
These are estimates, not guarantees. Delivery may take longer because of customs, carrier delays, holidays, weather, or other circumstances outside our control.
We will always provide the most accurate estimated delivery time available for the product at the time of purchase.
Shipping Costs
Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, SLAYELLA may offer free shipping promotions.
Tracking
After your order has been dispatched, you will receive a shipping confirmation email with your tracking number.
Please allow up to 5 business days for tracking information to become available.
International Orders, Customs & Taxes
Some products may be shipped from outside the European Union.
Depending on the destination, shipment value, and fulfillment method, customs duties, import taxes, or other charges may apply.
Where applicable, taxes and import charges will be handled in accordance with the applicable laws and the shipping method used for the order.
For EU orders involving goods imported from outside the EU, VAT may be collected through the applicable system, such as IOSS, where eligible. V
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We will not intentionally misrepresent the origin, value, or contents of an order to customs authorities.
Delayed or Lost Orders
If your order has not arrived within the estimated delivery period, please contact us at hello@slayella.com.
We will investigate the shipment with the relevant shipping carrier and work with you to resolve the issue.
Please note that, under EU consumer rules, if no different delivery deadline was agreed, goods generally must be delivered within 30 days. E
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Incorrect Shipping Address
Customers are responsible for providing a complete and accurate delivery address.
If you contact us before your order has been shipped, we will do our best to correct the address.
Once an order has been shipped, we may not be able to change the delivery address.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at hello@slayella.com with:
- Your order number
- A description of the problem
- Photos or videos showing the issue
We will review your request and provide an appropriate solution.
Returns
Tracking
For EU orders involving goods imported from outside the EU, VAT may be collected through the applicable system, such as IOSS, where eligible.
Nothing in this Shipping Policy limits your statutory consumer rights.
For customers in the EU, online purchases generally include a 14-day withdrawal right, subject to applicable exceptions, and goods are also covered by applicable legal guarantee rights. E
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Please see our Refund & Returns Policy for complete information.
