Widerrufsrecht

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at hello@slayella.com. Return addresses are provided on a case-by-case basis upon approval — please do not send any items back without first receiving written confirmation from us, as unauthorised returns may not be accepted.

Order Cancellations Orders can only be cancelled within 24 hours of purchase, before they are dispatched to our supplier. Once an order has been submitted to our fulfillment partner, it cannot be cancelled. Please contact us immediately at hello@slayella.com if you need to cancel.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. For damaged or incorrect items, we will require photo evidence to submit a claim with our supplier. Once the claim is reviewed and approved, a refund or replacement will be arranged.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, including perishable goods, custom or personalised products (such as print-on-demand items made to order), personal care goods, hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable.

Exchanges The fastest way to get what you want is to return the eligible item and, once the return is accepted, make a separate purchase for the new item.

European Union — 14-Day Cooling Off Period If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition as received, unworn or unused, with tags and original packaging, along with proof of purchase.

Refunds Once your return has been received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please note that for damaged or incorrect item claims, processing may take additional time pending supplier review. If more than 15 business days have passed since your refund was approved, please contact us at hello@slayella.com.