Frequently Asked Questions

Where does Slayella ship?

We ship across Europe, including Malta, Italy, France, Belgium, Netherlands, Spain, Portugal, Poland, Sweden, Switzerland and the United Kingdom. For a full list of countries, please see our Shipping Policy.

How long does delivery take?

Delivery times vary depending on your location and the product ordered. Please refer to our Shipping Policy for estimated delivery timeframes for your country.

How can I track my order?

Once your order has been dispatched, you will receive a tracking email with your tracking number and a link to follow your shipment. You can also visit our Order Tracking page at any time.

What payment methods do you accept?

We accept all major credit and debit cards, as well as other secure payment methods available at checkout. All transactions are processed through a secure, encrypted checkout.

What is your return policy?

We want you to love your Slayella purchase. If you’re not happy, please refer to our full Refund & Returns Policy for details on how to request a return or refund.

What happens if my item arrives damaged?

We’re so sorry if this happens! Please contact us within 48 hours of receiving your order at hello@slayella.com with your order number and a photo of the damage. We’ll make it right as quickly as possible.

How can I contact Slayella?

You can reach us by email at hello@slayella.com or via our Contact page. We aim to respond to all enquiries within 1–2 business days.

Are all products shipped from the same location?

Some of our products are fulfilled from different suppliers and locations, which means items in the same order may arrive separately and at different times. Don’t worry — this is normal and you’ll receive tracking information for each shipment.